Support volume looks healthy until you chart hours from question to is_solved. Last month p50 was 6 hours and p90 was 3 days — almost all of that p90 was weekend campus tickets.
We added an SLA banner on Question templates only. Discussions stay untimed on purpose.
What number would you publish without setting the community up to fail?
We hit the same wall on time-to-first-accepted-answer. Replica lag was the surprise, not CPU.
Staff view: please do not delete the thread if this is a duplicate. Link the canonical Issue instead.
For campus we used entity_type=course and left the template as Question. Search Console looks sane.
Posted a Guide recap of this thread so we are not asking people to mine comments.
Thanks — leaving this up for the next team that searches the same string.
Support volume looks healthy until you chart hours from question to is_solved. Last month p50 was 6 hours and p90 was 3 days — almost all of that p90 was weekend campus tickets.
We added an SLA banner on Question templates only. Discussions stay untimed on purpose.
What number would you publish without setting the community up to fail?
Staff view: please do not delete the thread if this is a duplicate. Link the canonical Issue instead.
For campus we used entity_type=course and left the template as Question. Search Console looks sane.
Posted a Guide recap of this thread so we are not asking people to mine comments.
Thanks — leaving this up for the next team that searches the same string.
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We hit the same wall on
time-to-first-accepted-answer. Replica lag was the surprise, not CPU.